Legal Document
jeed bass Privacy Policy
This policy clearly outlines how we collect, store, and protect your personal information.
Table of Contents
Introduction
jeed bass (referred to hereinafter as "we", "our", or "the platform") is an online gaming platform that provides services to users in Bangladesh. When you register on our site or use our services, you share certain personal information with us. This privacy policy explains how that information is collected, what it is used for, and how it is kept secure.
This policy is a supplementary document to our Terms and Conditions. By accessing the site or creating an account, you are considered to have accepted the terms of this privacy policy. If you have any objections, please contact us before using the service.
Data Collection
jeed bass collects user information in several ways. The main categories of data collection are listed below:
2.1 Information You Provide Directly
When you create an account or use our services, the following information is collected:
- Full name and date of birth
- Mobile number and email address
- Bangladeshi National ID or passport details (for identity verification)
- Financial transaction details (related to deposits and withdrawals)
- Preferred language and communication method
2.2 Automatically Collected Information
When you use the platform, the following information is collected automatically:
- IP address and device type
- Browser name and version
- Time spent on the site and pages visited
- Date and time of account access
- Game history and betting activity
2.3 Information Received from Third Parties
For identity verification and fraud prevention, we may sometimes collect information about you from trusted third parties. This may include transaction confirmation details received through mobile financial services such as bKash, Nagad, Rocket, or Upay.
Purpose of Data Use
The information collected is used for the specific purposes listed below:
- To enable account creation, verification, and management
- To process deposits and withdrawals
- To manage bonuses, rewards, and promotional offers
- To provide customer support via live chat and email
- To ensure platform security and prevent fraud
- To improve our services and develop new features
- To meet legal obligations and resolve disputes
- To send responsible gaming information and alerts
We never sell your information or use it outside the purposes stated in this policy. Your consent is obtained for marketing communications, and you may withdraw it at any time.
Data Storage and Security
jeed bass treats the security of your personal information as a top priority. We use industry-standard technical and administrative measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
4.1 Technical Security Measures
- All data transfers secured with SSL (Secure Socket Layer) encryption
- AES-256 encryption applied on database servers
- Two-Factor Authentication available
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems active
4.2 Administrative Security Measures
- Only authorized staff may access user information
- All staff receive regular training on data confidentiality
- All data access logs are stored and monitored
- A rapid response plan is in place for data breaches
Sharing Data with Third Parties
jeed bass does not sell your personal information to third parties. However, information may be shared with the parties listed below in specific circumstances:
5.1 Payment Service Providers
Necessary transaction details are shared with mobile financial services such as bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. This information is used solely for payment processing.
5.2 Technology and Infrastructure Partners
Minimal information may be shared with trusted technology partners for server hosting, data analysis, and customer support platform operations. These partners are bound by the terms of our privacy policy.
5.3 Legal Requirements
We may be legally required to provide certain information in response to a court order, legal process, or request from a lawful authority. In such cases, we will only provide the information that is strictly necessary.
5.4 Business Transfers
User information may be transferred in the event of a business merger, acquisition, or asset transfer. We will notify users before any such change takes place.
Cookies and Tracking
jeed bass uses cookies and similar tracking technologies to improve the user experience and measure service quality.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions, security, and core platform functions. These cannot be disabled.
- Functional Cookies: Used to remember your preferences such as language, theme, and settings.
- Analytics Cookies: Used to understand which pages are visited most and how users navigate the site.
6.2 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.
User Rights
As a registered user of jeed bass, you have the following rights regarding your personal information:
- Right of Access: The right to request a copy of the information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances (beyond legal obligations).
- Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
- Data Portability: The right to receive your information in a structured, commonly used format.
- Right to Object: The right to object to your information being used for certain purposes.
To exercise these rights, please contact our support team. We will respond within 30 days of receiving a verifiable request.
To learn about your rights regarding responsible gaming and features such as self-exclusion, please read our Responsible Gaming Guide.
Privacy of Minors
jeed bass strictly prohibits anyone under the age of 21 from opening an account or using our services. We do not knowingly collect personal information from any minor.
We conduct an age verification process at registration. If we become aware that a minor is using our platform, their account will be immediately closed and any information collected will be deleted.
Data Retention Period
We retain your personal information for as long as it is necessary or legally required. The retention periods for different types of information are listed below:
- Account information: For as long as the account is active and for the legally required period after closure.
- Financial transaction records: At least 5 years from the date of the transaction.
- Identity verification documents: At least 3 years after account closure.
- Gaming activity logs: Up to 2 years.
- Customer service conversations: Up to 1 year.
Once the specified period has passed, information is securely deleted or anonymized. In the case of a legal dispute or investigation, relevant information may be retained until the matter is resolved.
Policy Changes
jeed bass may update this privacy policy from time to time. Changes may be made due to service improvements, the introduction of new technology, or legal requirements.
If significant changes are made to the policy, we will:
- Update the "Last Updated" date at the top of the policy.
- Notify registered users via email or platform notification.
- Obtain fresh consent where required.
Continuing to use the platform after an updated policy has been published will be considered as acceptance of the new policy. You can learn more about our policies and goals on our About Us page.
Contact
If you have any questions, requests, or complaints about this privacy policy, please get in touch with us. Our privacy team provides support in both Bengali and English, seven days a week, 24 hours a day.
Ways to contact us:
- Live Chat: Instant support is available directly through live chat on the platform.
- Email: [email protected]
For privacy-related requests, additional information may be asked to verify your identity. This is done solely to protect your information. For general questions, many answers can be found in our FAQ section.